Category: FAQs

01/31/06

Permalink 17:55:36, by cn_support Email , 50 words, 1215 views   English (EU)
Categories: System Messages, Tips, FAQs

New Members Portal - Update your information!

We have a new page where our customers can log in and change thier billing address, update billing and check thier usage and more.
The page is at:
http://customers.connectto.net/

You can use the new portal if you receive a billing notice from us and update your information!

12/15/05

Permalink 17:05:57, by cn_support Email , 146 words, 317 views   English (EU)
Categories: System Messages, Tips, FAQs, Beginners/Newbies

People in need of access numbers for traveling

To find access numbers please go to-
http://ns3.gct21.net/~access_numbers/index.php?acctname=gct

Sign in with your dial up username and password.
Then, enter the area code(s) you want numbers for.
You can download the numbers or write them down so you can enter them manually when you get to your destination.

Please keep in mind if you download them for automatic set up the last number you add will become your default connection.
If you still want to use your original connection you will need to go to Internet Options, Connections and change the default connection back to the one you want until you go on your trip.

Use these same steps if you are moving to another area and need a different access number.

*We have posted it in system message because we get so many calls for this. ;)

10/27/05

Permalink 16:26:06, by cn_support Email , 12 words, 197 views   English (EU)
Categories: FAQs

My password is only 6 characters long, why does it look like it is 15 characters?

Windows adds extra **** for security, this has nothing to do with us.

Permalink 16:25:20, by cn_support Email , 24 words, 205 views   English (EU)
Categories: FAQs

Can I sign up over the phone or by mail?

No, all sign up's are done online on our secure sign up page.
You can get to the sign up page by clicking here

Permalink 16:23:42, by cn_support Email , 67 words, 1638 views   English (EU)
Categories: FAQs

Can you send me a set up disk?

No we do not send any disks out.If you need help with your set up you can call or email us for support.
If you are currently a customer and need to set up a connection again you can go to:
Dial Up Access Number Lookup and log in.
Find an access number and use the "Auto Setup" hyperlink to download a new set up configuration.

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