Support Blog

The issue is an AVG issue, not a gct support issue. If you are using an email client such as Outlook Express and you are getting error messages with the name AVG in it please go to AVG support for the resolution. Until you get it resolved you can use webmail to send and receive your email.
http://newwebmail.gct21.net

Here is a link to the AVG help for the email issue along with some of the information about the problems.

http://free.grisoft.com/doc/5/lng/us/tpl/v5/nid/752#5463

Problems with sending/receiving e-mails after AVG program update 7.0.322

If any problem appears with receiving e-mails after the AVG 7.0.322 program update, the likely reason is that the AVG Personal E-mail Scanner is conflicting with another program that checks e-mails automatically (for example Symantec). We recommend that you do not run two such programs concurrently, or at least disable the e-mail scanning function in one of these programs.

Problems with sending/receiving e-mails after AVG program update 7.0.322

If any problem appears with sending/receiving e-mails after AVG program update 7.0.322, it could possibly be caused by your computer firewall, especially ZoneAlarm or McAffee. Your firewall automatically blocks communication via AVG Personal e-mail scanner (AVG EMS) and does not ask if you would like to allow it. Because the AVG EMS component has been updated, your firewall does not recognize its updated content and behavior.

The problem is caused by your firewall, not by the AVG program. It typically appears with ZoneAlarm or McAffee firewalls installed. Some of the firewalls that either do not have such problems or that correctly detect the updated component include:

* AVG plus Firewall Edition
* Kerio
* Sygate

To solve the problem you have to remove AVG EMS from the configuration of your firewall, and then add it once again. For detailed instructions on how to configure the AVG program with different firewalls please refer to the Grisoft website, Downloads/Documentation section.

* Don't sign up for email lists and freebie things and use your email adress.
We have an ongoing battle with SPAMMERS and some of the problem is caused by our members signing up for junk mail using their GCT email address.
While we understand that it is your choice to do that, our members need to understand that by doing that it is an invitation to have your email added to "lists".
Once they have your email address they can sell it or give it away to other SPAMMERS that can send you mail as well.
This causes problems for our other customers (and yourself) by having the SPAMMERS attack our servers and forces our filtering to work overtime.
The result of that is very slow email on the server or sometimes worse, the email server will go down.

We suggest that you try to educate yourself on how SPAMMERS trick people and the dirty low down things they do.

People are still calling in for help with this instead of looking at the email help pages or set up help.

ERROR:

does_not_like_recipient./Remote_host_said
:_553_sorry,_that_domain_isn't_in_my_list_of_allowed_rcpthosts

If you are getting the message listed above when trying to send email make sure you have SEVER AUTHENTICATION enabled. The actual setting will be different with each email client but for Outlook Express it is under TOOLS, ACCOUNTS, PROPERTIES, SERVERS and "MY SERVER REQUIRES AUTHENTICATION" must be checked (enabled). For other email clients please check the set up page or the support pages for where ever you got the email client from.

Set Up Pages
http://members.connectto.net/support.html

How do I add additional e-mail addresses to my account?
At the moment you will need to contact us either by e-mail or by phone 1-877-586-3538.
If sending the request by email please include your user name
and the new e-mail user names with passwords that you would like to add.

Use the link to get to the step by step instructions.